Apply to Cloud Engineer, Support Engineer, Customer Success Manager and more! Experience with automated deployment and integration of Azure both cloud and on-premises; familiarity and/or experience with Microsoft … Created and updated user IDs and security group tasks. Sample Resume: Cloud Architect. Professional with 6 years of experience in IT industry comprising of build release management, software configuration, design, development and cloud implementation. What Does a Cloud Engineer Do? ), Knowledge of network architecture (routing, load balancing, firewalls, VLANs), Hands on experience using CI/CD tool chain and DevOps in a Cloud environment, Knowledge, skills and abilities of RedHat Enterprise Linux v6.x/7.x Operating System, Knowledge, skills and abilities of RedHat Enterprise Linux Virtualization Technology, Knowledge, skills and abilities in automated deployment and configuration tools for RedHat Enterprise Linux, Knowledge, skills and abilities in using RedHat Satellite, Knowledge, skills and abilities to Administer/Optimize/Secure RedHat Enterprise Linux v6.x/7.x, Provide technical expertise on WebSphere, ColdFusion and Apache software with configuration issues on the distributed Red Hat Enterprise Linux environment, Knowledge, skills and abilities of the architecture of Platform as a Service (PaaS) infrastructure based on Docker and Kubernetes, Knowledge, skills and abilities of the architecture of Platform as a Service (PaaS) infrastructure in a “hybrid” Cloud environment, Knowledge, skills and abilities to create custom Docker Containers, Knowledge, skills and abilities to manage Image repositories in support of Docker Containers, Knowledge, skills and abilities to deploy a Platform as a Service (PaaS) solutions based on Open Source Software and Industry best practices, Knowledge, skills and abilities to Automate Docker Application builds using industry standard tools, Knowledge, skills and abilities to Automate the creation of Platform as a Service (PaaS) infrastructure using industry standard tools such as Ansible and Red Hat CloudForms, Knowledge, skills and abilities to troubleshoot and resolve problems and issues within a Platform as a Service infrastructure, Communicate with designated SSA personnel by phone and email concerning the details of the issue, expected resolution, and root cause analysis, Have the ability to research problems and contact and escalate issues with Oracle or other third party hardware and software providers, Provide technical support during a disaster recovery exercise or in the event of an actual disaster at either the SSC or NSC, Bachelor's degree or equivalent combination of education or experience, Nine or more years of cloud, solutions, applications or related experience, Experience working with industry and/or company developed technology, Experience working with Catalyst and/or equivalent customer or vendor mandated technology, Experience working within a business environment, business industry and competitor products and services, Experience working with appropriate cloud technologies, programming languages and scripting, operating systems, product-line hardware and software, Experience working with the architecting, designing, documenting, building and troubleshooting of complex solutions, Experience working with the deployment of enterprise wide tools for large, complex organizations, Experience working with various tools such as vCenter Operations, EMC Virtual Storage Integrator, Zenoss and Spectrum, Experience working various networks protocols, platforms and applications such as DNS, BMC and Oracle, Experience working with project management plans and methodologies, Strong creative thinking, problem solving, planning, time-management, project management and organization skills to balance and prioritize work, Ability to handle multiple tasks simultaneously and switch between tasks quickly, Bachelor’s degree or equivalent work experience required, Minimum 2 years relevant experience in a Support / Operations role, Minimum 2 years Quality Assurance experience, Minimum 2 year mentoring/leadership experience, 4+ years as primary contributor to organizational Quality Assurance with direct impact to customer satisfaction, Experience as a team leader, providing general coaching and direction, Experience supporting large, Enterprise customers in an Operations environment, Working knowledge of all NOC monitoring tools, Provide first level 24x7x365 escalation support for NaviSite, NaviCloud customers, Answer customer calls and provide high level of service, Assist customers to correctly identify the source of their problems and troubleshoot, Technical knowledge and proficiency with Windows, Unix, Linux, AIX & AS400, Maintain a good understanding of all NOC processes and implement them appropriately, Document all calls and equipment issues with a high degree of detail, Be alert to all NOC tools and respond quickly to the events they generate, Use a variety of tools (nslookup, ping, traceroute, browser, etc) to quickly verify reported events, Use remote administration software (Terminal server, Remote desktop, Telnet, etc) to verify and correct reported events, Monitor all production networks, servers, applications and services through a centralized monitoring console, Excellent analytical, problem-solving and technical troubleshooting skills, Experience on ITIL and Service Management concepts primarily Change, Incident and Event management, Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position, 4+ years of experience in systems, Software Defined Storage (SDS) or Content Delivery Network (CDN) administration, Experience with Linux or Windows system administration, Experience with web-based services and applications, Knowledge of client/server and distributed systems / Cloud architecture patterns, Experience scripting (i.e. Documented detailed technical designs for cloud deployments. Supported hosting sites and evaluated new cloud based technologies. In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. 7am-4pm or 2pm-11pm, Sun-Thu or Tue-Sat), Knowledge of programming (Java/Python/Ruby/C++) with database a benefit, Demonstrated Linux system administrator skills, Demonstrated skills in one or more of following, Some experience with query analyzers and query tuning / slow query optimization etc, Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR, Experience with distributed computing environments, Open to working non-standard hours (no night shifts or after hours) including a Sun-Mon or Fri-Sat weekend, Monitor the health of production and test systems 24x7, Ability to respond promptly to production issues and alerts 24x7, At least 2+ years’ experience in hands-on production administration of large system environment, Experience in following, and improving upon, established procedures within a mission critical environment, Must be extremely comfortable using and navigating within a Linux environment, Ability to do high level debugging and problem analysis by examining logs and running Unix commands, Knowledge of virtualization and AWS / Softlayer, Experience with configuration management systems (Ansible / Chef), Comfortable operating in fast paced environment, Good understanding of system and web security, Work on technical support cases logged by Cloud Customers, Regular interactions with the Cloud Operations and Infrastructure team to ensure SLAs are met for cloud customers, Attend bi-weekly meetings with the Advanced Product Support leads to discuss Cloud Support cases that require APS assistance, Inform TS Management about any escalations or difficult situations that require his/her involvement, Be in charge of managing the designated support liaisons for each Cloud customer and enforcing their use, Prioritize and communicate product defects and enhancements to development teams, Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums, Attend all training courses and workshops provided by the department, Be familiar and follow all the processes outlined in the Tech Support Policies and Procedures, Be familiar and follow all the processes outlined in the Cloud User Guide, Overall, make sure assigned Cloud customers have the best customer experience when engaging Technical Support, 1+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives, Practical experience managing critical customer issues, Must possess an enthusiastic personality and foster a positive work environment, Well organized with effective time management skills, Able to support MicroStrategy customers during their working hours between 9:00am and 7:00pm EST, Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Storage, Network monitoring / troubleshooting tools, Some programming / scripting experience (Java, Perl, Ruby, Python), Effectively resolve or help resolve customer support issues, Keep customers fully updated on the progress of their issues, Support for the IdentityNow product in client environments, Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues, Works with clients post implementation for support concerns, including providing self-service resources, Resolves or escalates cases, using our Salesforce Case Management System, Experience with enterprise systems (SAP, PeopleSoft), Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell), Security software or internal IT audit experience, Knowledge of programming languages such as Java, .NET or C++, Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting, Troubleshoot and resolve technical problems reported by our customers, Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured, Document problem solutions in company knowledge base, Interface with Sales, Marketing, and Engineering to improve product service, design, and quality, Present technical concepts in a clear manner, Meticulously document case progress and technical details throughout the support case lifecycle, Provide 24x7 on-call support via rotation schedule, Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team, Impress our customers with your empathy, responsiveness, technical ability and attention to detail, 1+ years professional software support experience; preferably in enterprise security software product companies, Proven track record of aggressive troubleshooting techniques; effective use of all resources available including documentation, online sources, testing and experimentation, and the knowledge of other technical professionals, Experience with Database Administration (Oracle, Sybase, MSSQL, DB2, MySQL), Experience on both Windows and Unix (Linux, Sun, HP, AIX) platforms, Experience with creating or troubleshooting XML and JavaScript, Experience with a J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic, Proven ability to listen and empathize with the client's situation. Substantial technical acumen of custom applications such as:: Adept in cloud support tools for providing effective engineering services:: Conceptual knowledge of storage devices:: High performing qualities with virtualization technologies:: Profound knowledge of networking devices such as:: Cognitively expert in cloud support services and technologies:: Bachelor’s Degree in Information Technology, IBM Certified Solution Architect – Cloud Computing Infrastructure, © All designs are copyright and original to, Server administration such as UNIX and LINUX, Understand and implement storage systems and servers, Apply LINUX fundamentals including resource management and system calls. Support Engineers are involved in addressing customer questions and concerns with regards to the company’s product and service. Overall 9+ years of IT experience and 7 years of relevant experience as Sr DevOps/AWS Cloud Engineer with strong knowledge on Software Design, Development, Implementation.Provided cloud solutions … Assist in daily support … AWS Engineer. IT suppport resume Support Engineer Resume Sample. Installed and configured Worldox mobile and web solutions. will be a plus, Self-motivated and goal achiever without close supervision, Previous internship or working experience on a customer facing position is a plus, Ensures system security needs established and maintained for operations development, security requirements definition, security risk assessment, systems analysis, systems design, security test and evaluation, certification and accreditation, systems hardening, vulnerability testing and scanning, incident response, disaster recovery, and business continuity planning and provides analytical support for security policy development and analysis, Architect solutions to provide a framework for DevOps and Microservices using relevant technologies and processes, Ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints, Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications, BS or equivalent + 5 yrs related experience, or MS + 3 yrs related experience, Knowledge and experience of development in : Java, Mobile (REST API ...), Messaging , API Catalog, Security, Designs and develops new systems, applications, and solutions for external customer's enterprise-wide cyber systems and networks, Integrates new architectural features into existing infrastructures, designs cyber security architectural artifacts, provides architectural analysis of cyber security features and relates existing system to future needs and trends, embeds advanced forensic tools and techniques for attack reconstruction, provides engineering recommendations, and resolves integration and testing issues, May interface with external entities including law enforcement, intelligence and other government organizations and agencies, Work with the service area director to provide technology support related to delivering next-generation distributed applications and delivery frame works and workflows using a variety of tools Docker, Kubernetes, Mesos, Ansible, Red Hat Enterprise Linux (RHEL) Atomic, and OpenShift, Help define DevOps best practices/tools in areas such as continuous integration/ continuous deployment, environment automation, security scanning, release automation, virtualization, infra as a code, metrics tracking, Architect solutions to securely develop and manage the lifecycle of mobile applications, Lead, engage and participate in a community of Cloud, PaaS and DevOps engineers and practitioners to build a strong sense of community and provide meaningful corporate reach back, BS or equivalent + 9 yrs related experience, or MS + 7 yrs related experience, Strong human relations skills to select, develop, mentor employees, Strong ability to manage multiple programs, handle multiple assignments simultaneously, and switch between assignments quickly, Hands on experience designing CI/CD tool chain, PaaS, and enabling DevOps in a cloud environment, Knowledge and experience of development in : Java, Mobile (REST API .. ), Messaging , API Catalog, Security, Knowledge of federal security standards such as FedRamp, Fisma and SRG, Knowledge of and experience with Mobility development framework (FeedHenry, REST-API, etc ), Provide technology support related to delivering next-generation distributed applications and delivery frame works and workflows using a variety of tools Docker, Kubernetes, Mesos, Ansible, Red Hat Enterprise Linux (RHEL) Atomic, and OpenShift, Support framework for DevOps and Microservices using relevant technologies and processes, Support DevOps best practices/tools in areas such as continuous integration/ continuous deployment, environment automation, security scanning, release automation, virtualization, infra as a code, metrics tracking, Strong Working knowledge of Public cloud administration (AWS, Azure, GCE), Performs technical planning, system integration, verification and validation, evaluates alternatives including cost and risk, supportability and analyses for total systems, Analyses are performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance and disposal, Exposure to security tools like Fortify, Nessus, Exposure to distributed file systems (e.g. Cloud to provide IaaS Support to client page provides you with Support Engineer Resume Seattle WA! 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